FREQUENTLY ASKED QUESTIONS & ANSWERS

QUESTIONS & ANSWERS  

Here is an overview of the most frequently asked questions about ordering, payment, shipping and returns in the DELTA Customer Shop and many other topics.   

Choose one of the following topics:

1. Service 
2. Ordering
3. Login/Registration 
4. Payment
5. Shipping
6. Privacy & Data Security

How can I contact the service if I have further questions?
We have listed the most important questions for you here. Is there no suitable answer for you? Then feel free to contact us in person.

Contact form

Phone : +49 2238 9491-0 

Business hours: 

• Mon - Thu,  08:00 – 16.30 

• Fri,                 08:00 – 14.30 

Of course, we welcome your words of praise, but we also take your critical suggestions seriously and try to improve continuously. You can find our contact form here.

2. Ordering

How can I order from the DELTA Customer Shop?

1. The first step is to log in with your account (email address and personal password).
2. Place the selected items with the desired quantity in the shopping cart by clicking on the “Add to shopping cart” button.   Then go to “Checkout.”
3. Please check the information and delivery address provided here and confirm the terms and conditions.
4. If everything is specified correctly, please click on “Order with obligation to pay”

Which items and prices can be found in this web shop?
In our web shop, you will only find the articles and prices contractually agreed with you. Please note that only these products and associated prices are available here.

Is there a minimum order value?
There is no minimum order value in our shop. However, there are minimum order quantities from the jointly agreed framework agreements.

How can I see the availability of items?
You will be shown all orderable items for which you have received approval or that are included in the jointly agreed framework agreements. All items are manufactured individually for you, and we will confirm the expected delivery date with our order confirmation after production approval. Inventory items are excluded from this, but require an individual storage agreement.  

What should I do if I can't find a product or have any questions?
If you can't find a specific product or have any questions, please don't hesitate to contact us directly. Our service team will be happy to help you.

Can items that cannot be ordered again at a later date?
Items that are displayed in the online shop but cannot be ordered can be re-requested and offered by us at any time. Please use our contact form or contact your responsible sales partner directly.

How can I be sure that DELTA Packaging has received my order?
After placing your order, you will receive an email with your order details a short time later. If you have not received this automatically sent email, please make sure that it hasn't ended up in the spam folder. If you do not actually receive a message, we must assume that your order was not successful. Please contact our service team. Upon receipt of your order, Delta will check inventory levels or production times and confirm them with a separate order confirmation.

Is it possible to cancel an order that has already been placed?
It is generally no longer possible to cancel the order once the order has been confirmed by us by e-mail. In order to deliver as quickly as possible, your order is processed directly. For more information, please contact our service team.

Can I change my order later?
It is generally no longer possible to change the order once the order has been confirmed by us by e-mail. In order to deliver as quickly as possible, your order is processed directly. For further inquiries, please contact our service team.

How are the other conditions regulated?
All other conditions are regulated by framework agreements or individual offers. Other and ancillary agreements must be agreed in writing with the contracting parties. For further inquiries, please contact our service team.

3. Login/Registration 

Do I have to register to order from the DELTA Customer Shop?
No, you will receive your personal login details directly from DELTA Packaging. If you do not have the appropriate login details, please contact our service team. To place orders, simply log in with your email address and personal password.

What if I've forgotten my password?
If you have forgotten your password, you can have your password reset by email under “Forgotten password” before logging in. For security reasons, please change your password the next time you log in. We recommend that you repeat this at regular intervals.

What if I've forgotten my email address or username?
If you have forgotten your email address, please contact our service team. We would be happy to help you.

Why is my login not working?
If your login does not work, there could be various reasons for this: Your password may be incorrect or your data may not be correctly stored in our system. In these cases, please contact our service team. We would be happy to help you.

How can I change or delete my data?

For security reasons, only we can change or delete your account. In these cases, please contact our service team. We would be happy to help you.

4. Payment

Which payment methods can I use to pay in the DELTA Customer Shop?  

All billing for delivered goods is carried out exclusively on account. This is regulated within the framework of our jointly agreed framework agreements.

What shipping options are available and who delivers?
Our orders are delivered exclusively in accordance with the delivery terms agreed with you. How long is the delivery time? We aim to process all orders as quickly as possible and ship them according to your request. Please note the order confirmations sent by us with the exact details of the delivery.

What are the shipping costs when ordering?
In principle, the conditions offered in accordance with our jointly agreed framework agreement apply here. If these are not explicitly regulated, shipping costs will be charged according to expenditure. If you have any questions about this, please contact our service team.

Can I track my order?
We are currently unable to provide you with tracking of your goods.

What do I do if my goods don't arrive?
If you do not receive the goods you have ordered, please feel free to contact our service team. We would be happy to help you.

What can I do if my goods are damaged?

If possible, please report any damage immediately to the delivery driver and also report the damage to our service team. This is particularly important when items are damaged or missing. Please include your name, company, address and order number (in accordance with the order confirmation) and, if possible, send us photos of the damaged delivery.

Is the data entered in the DELTA Customer Shop secure?